A: Hi, I would like to return this TV.
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B: Ok. May I ask what is the reason for returning these products?
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B: Sure, do you have the receipt?
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A: Yeah here you go. Actually I also want to return this keyboard.
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A: Fine! I don't know why they make these things so delicate anyways.
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B: I see, and what about the keyboard?
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A: The TV flickers a lot when I am watching a movie and at times the image is not very clear.
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A: I spilled some coffee on it and now it won't work.
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B: I am sorry mam, but we can only exchange or refund defective products, we cannot take responsibility for misuse or damages.
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